Shipping and Delivery

Shipping Cost and Delivery Times

(a)         FREE Standard shipping for orders over $150 within Australia. $14.90 standard shipping cost for orders under $150 within Australia. 

(b)         Standard shipping timeframe is 3 – 10 business day.

(c)         Estimated shipping timeframes supplied by Lenzo are an estimate only and Lenzo will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

(d)         Express Post available at a cost of $24.90

(e)         FREE Local Pick Up available from 1-3 Station St, Malvern, Victoria. We will contact you when your order is ready for collection. 

(f)          When your order is collected by the courier, you will receive a shipping confirmation email with your tracking number. To track your order with Shippit, click here and enter your tracking number.

(g)         LENZO advise that you indicate your daytime address for delivery purposes

(h)         Should your parcel be oversized, we will contact you to advise of additional shipping fees prior to shipping. 

 

Processing Time

(a)         Orders will be processed within 3 business days, excluding customised product which may take up to 14 days to process (such as Cake Toppers, Stationary, Signage and Bon Bons). Cakes will be ready within 2 days of order. 

(b)         Should you require your customised product urgently, please contact hello@lenzo.com.au with your requirements.

(c)         In the event an ordered item is not available, or it is not possible to fulfil your order, we will notify you within 2 business days to arrange an alternative product, backorder or a full refund.

Authority to Leave Unattended

The courier will have an authority to leave the goods unattended at the delivery location at your sole risk, unless you request otherwise by emailing us at hello@lenzo.com.au.